Shipping and Returns
What is the best way to reach us
We are a very small studio and often can’t make it to the phone if we are in the creative process.The best way to reach us is by emailing us @ email@example.com with as much information as you have. It might take us a day or two to get back to you, so be patient and know, we will get back to you.
We want you to be completely satisfied and have beautiful hats.
If I order online how long will it take to receive my order?
All pieces are created and then packed, by hand. Please allow two and a half weeks for delivery of domestic orders, four weeks for international. Orders are shipped to the address you give us. Jacqueline Lamont is not responsible for delays caused by the usps, or replacement of lost orders submitted with incorrect delivery information. If you have delivery questions about a specific order please email us
I saw a piece of yours in the press/on a blog, but I don’t see it for sale on your website, can I still order it?
Please email with an image of the hat you are interested in and we will let you know if we are still making that item. If we are, you can place your order for the item directly through the studio
What’s eligible for return or exchange?
Because each hat is handmade and for hygienic reasons we cannot accept returns.
What do I do if my item is defective/damaged when I receive it?
In the unlikely event that you receive a defective/damaged item, you can return or exchange your item. You will be reimbursed in full for the initial shipping costs on defective/damaged items, and if you choose to exchange the defective/damaged items, your new items will be shipped to you at no cost. We are unable to offer refunds or exchanges on Jacqueline Lamont items that have been purchased on other websites or from other retailers.
How can I return/exchange my item?
Please contact firstname.lastname@example.org for return/exchange approval and further instructions.
We are not responsible for lost or stolen return/exchange packages. Please use a mail carrier with package insurance and tracking.
When can I expect to see my refund?
You will receive your refund in the original form of payment within two (2) weeks of us receiving your return item.
When will I receive my new item?
We make every effort to process exchanges in a timely manner. You will have your new item within two (2) weeks from the date we receive your item for exchange. Please note that during the holiday season, returns and exchanges may take longer to process.
Can I get a price adjustment?
We offer a one-time price adjustment if we mark an item down within fourteen (14) days of your order date. Simply email customercare @ email@example.com within the fourteen (14) day window. We'll refund you the difference in your original form of payment.
How can I change or cancel my order?
If you'd like to cancel or change your order, please email customercare @ firstname.lastname@example.org as soon as possible. We will try our best to change or cancel your order, we are unable to change or cancel an order once it has entered the shipping process.
We want you to love what you ordered from us however if you are not, please contact us